Client's Name:* Who do we support? Your Town or City Your Countye.g. Carmarthenshire Please could you tell us about the experience you had with FSW setting up service with you?Please comment of the assessment process, how we work with you and social service (if relevant) how we communicate with you.Please could you tell us about the experience you had with FSW delivering the service with you?Please comment on staff, time keeping – start and finish, politeness, dress and grooming, ability to care and support your child/adult safely, benefits of care and support.Please could you tell us about the experience you had with FSW monitoring and reviewing the service with you and social services (if relevant)?Please comment on how we deliver outcomes, gain your regular feedback, support you during reviews facilitated by social services, update your Service Delivery Plan and other relevant assessment.Please could you tell us about the experience you had with FSW in the invoicing/payment process with you?Please comment on our communication, accuracy, and overall process.Please could you tell us about the experience you had with FSW in the way we communicate with you?Please comment on how the management team and support team communicate with you.Please could you tell us about any relevant experiences you had with FSW?Please comment on specific areas not covered in the above questions.If you wish to see our complaints and compliments policy and access the respective forms, please click this link: https://www.familysupportwales.co.uk/resources/complaints-compliments/Completed By:* Privacy* By using this form you agree with the storage and handling of your data by Family Support Wales. More information >> CommentsThis field is for validation purposes and should be left unchanged.
