As a regulated provider we are expected to complete regular Quality Reviews to support how we monitor, review and improve our service options.

The questions below are an overall assessment of how we as an organisation support your child and family. This feedback is for Family Support Wales community staff and management team.

Please take the time to complete the below questions:

Your location

Well-being

This is about the progress different groups of children are making, taking into account their age, development and needs. It is about how your service is contributing to children’s well-being, helping them to have a voice, develop their skills and become independent and confident.

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Care and Development

This is about how responsive support staff are in meeting children’s needs – how they help children feel emotionally secure and ensuring children are physically and emotionally healthy. It is also about ensuring that children are being developed and build relationships with other children, become self-aware and are achieving good well-being.

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Environment

This section is how you ensure that the physical environment you provide is of good quality and meets the needs of the children using your service. Questions you will wish to consider.

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Leadership and Management

This section is about the effectiveness of your leadership and management; or if you are a child minder how well you organise your service. It covers:

Meeting the requirements of the Welsh Government National Minimum Standards and other government requirements e.g. Building for a Brighter Future.

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