Direct Payments give people greater choice, and control of their lives. They can choose what, how and when support is provided, and who provides it.

Since Direct Payments were introduced the Welsh Government documented criteria and legislation around the provision to ensure that the needs of those eligible for Direct Payments are met while also ensuring they receive quality care and are not at risk from abuse.

Direct payments can be used by:

  • Adults and young people over the age of 16 who have capacity.
  • A person with parental responsibility for a disabled child, or a disabled
    parent needing support to care for their child.
  • Carers aged 16 or older.
  • A suitable person for someone who lacks capacity

Usually a local authority has a duty to give direct payments to these people if they:

  • Want direct payments.
  • Have capacity to make that decision and
  • Can manage direct payments

The NHS can offer a Personal Health Budget to support a person’s identified health and well being needs. This is an agreed amount of funds that are offered to an individual to enable them to plan a package of health care that is suitable to their need.  A personal health budget will enable patients to plan and manage their own care package. This allows the individual, family member or appointee to choose the people that deliver their care and the times it is done. This arrangement allows the patient to purchase some health and care provisions that the NHS are unable to provide.

Both the social care Direct Payment and the NHS Personal Health Budget require that agreed outcomes for the service user and/or patient are met by the nominated services.

As a company, Family Support Wales must meet certain criteria to meet a required standard set by the welsh Government. For example, local support services need to have knowledge on things such as where to access dementia support that will meet the need of the service user and be accessible to their mobility ability. Sensory impairment or severe learning disabilities information and advice must be available and the ability to communicate with people who want to use our services that speak Welsh or require a service suitable for someone with a hearing impairment.

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