FSW offers a variety of support for all the family. We understand that individuals within your family may require specific support tailored to their needs, but we also understand the importance of supporting those in the family who live day-to-day caring and supporting those they love who may have complex needs or display challenging behaviour.

Our support starts with the very basics and that is getting to know you and those requiring support. To have an understanding of your needs and what will help you, we can arrange to visit you at a time to suit and complete some assessments that will feed our support process. Once we understand your circumstances and requirements, we look at how our team can support you. We have a core team of professionally qualified individuals who will oversee your support needs and service requirements.

We will work in partnership with you and other professionals to deliver the best support service possible to ensure we meet the requirements of all your family.

As a team, our roles are to assess, implement and oversee service delivery. We are able to offer services to support challenging behaviour and complex needs for children and adults. The team will train, support and oversee support workers and the agreed support intervention.

Our support staff are trained and supported to deliver a support service that will encourage improvement with life skills, social skills and community inclusion. To ensure we achieve high standards of support, each service is assessed with the intention of building a pod of dedicated support staff to each service. This pod of support staff will bring long-term continuity to the service that will encourage those we support to achieve their specific outcomes.

Each service we support is assessed with the intention to monitor the progress of agreed outcomes. Once the outcomes for each service is agreed, our staff will feedback at least monthly on the specific outcomes agreed to ensure we are positively supporting and monitoring service improvement. Our outcomes forms can be found on our website. These are completed remotely by our support staff at agreed times. Feedback is shared with the individual, family and agreed professionals.

Family Support Wales offers a variety of care and support packages to meet the needs of family members. Our support workers and carers are fully trained in the essential skills needed to offer quality care and person centred support.

Our Community Service Managers have a proven history of working with councils and other agencies in South Wales. They have managed support and care providers in Swansea, Cardiff, Neath, Port Talbot, Carmarthenshire and Ceredigion. We have a strong history of working closely with social workers, case managers and others to provide a comprehensive service.

Our staff are trained in PBM (Positive Behavioural Management) and PBS (Positive Behavioural Support) to ensure the safety of those we support. Our staff will work to recognised support plan in relation to how we support your child or family member through periods of behavioural difficulties while involving them in community activities.

We also offer various other services including:

  • Community involvement
  • Social activities
  • Positive mentors
  • Life skills
  • Confidence building
  • Social inclusion
  • Shopping
  • Cleaning
  • Companionship
  • Support to enjoy time in your community

What do we mean by support work?

Support work can be usually defined as helping people who require care to live their life as independently as they can. often the support is given to vulnerable children and adults.

But talk to any Support Worker and they’ll tell you that while that’s true, there’s far more to the role than this basic definition suggests! For most support workers it’s not just a physical and task orientated role they offer but it involves an emotional commitment that is derived from the instinct to care for another person.

Family Support Wales support workers are trained to use our holistic model to enable the people that we support live the best lives possible. This means taking a person-centred approach that focuses on understanding the person being supported; how they like to be communicated with, what makes them tick, what frustrates them and what they want to achieve. This takes time and patience, but when a support worker has the answers to these questions, the impact they can have is immeasurable.

It’s certainly true that boosting independence is a huge part of the role though, and there are many ways in which our support workers work to achieve this. For one person, it might mean getting a job, while for someone else it might mean gaining the skills to cook a meal for their family by themselves. Variety is very much a part of the role.

Being a support worker can be a challenging but rewarding role that provides an opportunity to make a real and positive difference in someone else’s life every day. If that sounds like an attractive proposition to you, take a look through our vacancies now, and make the first move towards a new career with Family Support Wales today.

Our Holistic Model of Support

Person-centred support
The Holistic Model is based on the concept of Person-Centred Active Support (PCAS). This is a way of supporting people so that they are engaged in meaningful activity and relationships as active participants. And as a result, they exercise more control over their lives and experience greater levels of inclusion, independence and choice.

Providing person-centred support requires us to understand the people we support. This may seem obvious, but it is important to note that this understanding is not limited to knowing how to meet people’s assessed needs. Person-centred support requires an understanding of what is important to each individual, what their positive qualities are and what they want for their future.
This approach is becoming more widely used across the sector. Family Support Work support workers are trained in Person-Centred Active Support at induction to ensure that everyone understands this way of working right from the beginning of their career with us.

Please use the Community Support menu on the right of the page for more information.

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