Family Support Wales Community Support

FSW offers a variety of support for all the family. We understand that individuals within your family may require specific support tailored to their needs, but we also understand the importance of supporting those in the family who live day-to-day caring and supporting those they love who may have complex needs or display challenging behaviour.

Our support starts with the very basics and that is getting to know you and those requiring support. To have an understanding of your needs and what will help you, we can arrange to visit you at a time to suit and complete some assessments that will feed our support process. Once we understand your circumstances and requirements, we look at how our team can support you. We have a core team of professionally qualified individuals who will oversee your support needs and service requirements.

We will work in partnership with you and other professionals to deliver the best support service possible to ensure we meet the requirements of all your family.

Meet the Team

Clive: General Manager, NVQ5 and ILM5; team coordinator.
Helen: ABA Therapy, Post Graduate Certificate of Education (Merit) Cert Ed. S.C.W. train the trainer SSWBA; service training overseer and assessor.
Dean: Occupational Therapist; including manual handling assessments and training, disability aids assessment, mobility and movement assessments.
Rob: Community Support Manager, NVQ5 adult management; child and adult community inclusion coordinator, challenging behaviour service overseer.
Pete: NVQ5 adult management; adult and elderly service assessor, trainer and QCF assessor.
Ceri: Postgraduate Diploma Profound and Complex Learning Disability, Batchelor of Economic and Social studies, Level 3 Promoting Independence; complex disability assessor and service overseer.
Nigel: Diploma ABA therapy and service overseer; PBS and PBM trainer.

As a team, our roles are to assess, implement and oversee service delivery. We are able to offer services to support challenging behaviour and complex needs for children and adults. The team will train, support and oversee support workers and the agreed support intervention.

Our support staff are trained and supported to deliver a support service that will encourage improvement with life skills, social skills and community inclusion. To ensure we achieve high standards of support, each service is assessed with the intention of building a pod of dedicated support staff to each service. This pod of support staff will bring long-term continuity to the service that will encourage those we support to achieve their specific outcomes.

Each service we support is assessed with the intention to monitor the progress of agreed outcomes. Once the outcomes for each service is agreed, our staff will feedback at least monthly on the specific outcomes agreed to ensure we are positively supporting and monitoring service improvement. Our outcomes forms can be found on our website. These are completed remotely by our support staff at agreed times. Feedback is shared with the individual, family and agreed professionals.

Family Support Wales offers a variety of care and support packages to meet the needs of family members. Our support workers and carers are fully trained in the essential skills needed to offer quality care and person centred support.

Our Community Service Managers have a proven history of working with councils and other agencies in South Wales. They have managed support and care providers in Swansea, Cardiff, Neath, Port Talbot, Carmarthenshire and Ceredigion. We have a strong history of working closely with social workers, case managers and others to provide a comprehensive service.

Our staff are trained in PBM (Positive Behavioural Management) and PBS (Positive Behavioural Support) to ensure the safety of those we support. Our staff will work to recognised support plan in relation to how we support your child or family member through periods of behavioural difficulties while involving them in community activities.

We also offer various other services including:

  • Community involvement
  • Social activities
  • Positive mentors
  • Life skills
  • Confidence building
  • Social inclusion
  • Shopping
  • Cleaning
  • Companionship
  • Support to enjoy time in your community

Please use the Community Support menu on the right of the page for more information.

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